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AXA WRTCE014 3YEAR WARRANTY FOR ITEMS WITH RETAIL VALUE UP TO pound100. MANUFACTURERS WARRANTY COVERS THE FIRST YEAR AND THE ADDITIONAL WARRANTY COVERS THE REMAINING YEARS POLICY SUMMARY Some important facts about the Mechanical Electrical Breakdown insurance are summarised below. This summary does not describe all the terms and conditions of the policy, so please take time to read the policy document to make sure you understand the cover it provides. WHAT IS MECHANICAL ELECTRICAL BREAKDOWN INSURANCE We will cover the costs of parts and labour and callout charges should any covered component suffer the sudden stoppage of its normal functions necessitating repair or replacement to resume those functions. The cover provided is subject to the terms, conditions and exclusions contained within your policy. Your cover is valid for 12, 24, 36 or 48 months as detailed on your application form. Please refer to the application form, which is given to you when the policy is issued, which will detail the period of cover and the options you have selected. WHO IS THE INSURER The insurance is provided by AXA Insurance UK plc and is administered by Corporate Support Solutions Ltd. ABOUT YOUR MECHANICAL ELECTRICAL BREAKDOWN INSURANCE Features and benefits included automatically Please refer to the ldquoWhat is Coveredrdquo section of Your policy Your insurance provides cover against Mechanical Electrical Breakdown of an appliances identified on your policy schedule. Cover includes parts, labour and callout charges during normal working hours 9am ndash 5pm Monday to Friday subject to the terms, conditions and exclusion of your policy Significant and or Unusual Exclusions Please refer to the ldquoWHAT IS NOT COVEREDrdquo section of Your policy nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Call out charges where a fault cannot be found with the appliance. Accidental damage Use of the appliance by anyone other than you. Use in a commercial environment. Appliances that do not meet the current electrical regulations in force at the time. Costs not authorised by the administrators. Incorrect or faulty installation. Deliberate damage or neglect of the appliance. Repairs to cosmetic parts, the wiring carcass, furniture and all wiring and accessories exterior to the appliance. Damage caused by foreign objects or substances. Faults known to You before commencement of cover under Your policy. Work, which relates to a manufacturer recall Claims in respect of routine inspection or maintenance, service adjustment, tuning, re alignment, blockage or cleaning LCD and plasma TV warranty MAXIMUM AMOUNT PAYABLE FOR CLAIMS ndash INDIVIDUAL CLAIM LIMIT Your policy provides cover up to the original price paid for the appliance on any one occasion or in aggregate over the period of insurance. Subject to the application of depreciation YOUR CANCELLATION RIGHTS We hope you are happy with the cover this policy provides. However, you have the right to cancel it within 14 days of receiving the policy. See the attached policy addendum and the section headed ldquoHow to cancel your policyrdquo. MAKING A CLAIM If you have a claim, please ring us as soon as possible to tell us about it on 0870 787 1089 WHAT TO DO IF YOU ARE NOT SATISFIED It is our intention to give you the best possible service but if you do have questions or concerns about this Insurance or the handling of a claim you should in the Limited, Picktree Court, Picktree Lane, Chester le Street, DH3 3SY or by telephone on 0870 787 1089 nbsp In the event that AXA Insurance UK plc is unable to meet its liabilities you may be entitled to compensation from the Financial Services Compensation Scheme FSCS. Terms amp Conditions INTRODUCTION Thank follow the claims procedure detailed in this document. you for choosing Corporate Support Solutions Ltd to supply Your Warranty, We hope that Your Product will be trouble free, however should it fail during the Warranty Period please DEFINITIONS The words or expressions detailed below have the following meaning wherever they appear in this document in bold. Administrator We Us Our Agreement Corporate Support Solutions Ltd, Picktree Court, Picktree Lane, Chester le street, County Durham, DH3 3SY for queries relating to the issue of Your Serviceand to report details of any claim. Callou t The attendance of an engineer to Your Home during normal working hours 8am ndash 5pm Monday to Friday. Claim Limit Your Service Agreement provides unlimited claims up to the original purchase price of the Product in aggregate. Home The property situated in the United Kingdom, Channel Islands or Isle of Man, detailed on Your Service Agreement. MechanicalElectrical Breakdown necessitates repair to resume those functions. Failure or breakdown that ultimately results from wear and tear is excluded from the scope of cover afforded by this The actual and sudden mechanical electrical failure or breakdown which results in the sudden stoppage of the Product normal functions and whichService Agreement. Product As detailed on the Service Agreement, cover only extends to the Product detailed on Your Service Agreement. Service Agreement Contains details of You and the Product. Warranty Period The duration period noted on Your Service Agreement. You Your The person named on the Service Agreement. WHAT IS COVERED Your VAT during normal working hours 8am ndash 5pm Monday to Friday subject to the terms, conditions and exclusions of Warranty provides cover against Mechanical Electrical Breakdown of the Product identified on Your Service Agreement. Cover includes parts, labour and callout charges incYour policy. WHAT IS NOT COVERED bull Callout charges where a fault cannot be found with the Product. bull Consumable or auxiliary items e.g. batteries, scart leads or any Accessories or peripherals that were not part of the original Product offering at the time of purchase bull Accidental damage. bull Use of the Product by anyone other than You. bull Failure to comply with the manufacturers instructions for the care of the Product. bull A Product installed in a commercial environment or where the level of use is deemed beyond normal domestic use. bull A Product that does not meet the current electrical regulations in force at the time. bull Costs not authorised by the Administrator or its appointed engineers. bull Faults relating to the installation of the Product. bull Deliberate damage or neglect of the Product. bull Claims for rectifying maladjustment or incorrect configuration or setting of manual controls. bull Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmissions of any type. bull Damage caused by foreign objects or substances. bull Faults known to You before commencement of cover under Your policy. bull Work, which relates to a manufacturer recall. bull Repair to or Damage of a cosmetic nature caused by but limited to denting, scratching, chipping, staining, and rust or corrosion. bull Routine maintenance of the Product, supplies or service in Your Home. bull Claims arising from the interruption, failure, disconnection or power surge in the power supply to Your Home however caused or due to inadequate ventilation of the Product. bull Claims arising as a result of normal wear and tear e.g. belts, fuses, seals, handles, hinges. bull Total loss of use of the Product due solely to the non availability of replacement or substitute parts, in which case We shall offer settlement based on the depreciated value of the Product and the estimated cost of repairs had the parts been available. bull CLAIMS PROCEDURE It is vital to obtain cover under 0870 787 1089 or by fax 0191 389 4369. Please provide the Please have with Consequential loss of any type.Your Warranty in the event of a claim that You contact the Administrator by telephone onAdministrator with as much information about what has happened as soon as possible.You at the time of reporting the fault bull GENERAL CONDITIONS Your Service Agreement number and details of the Product Claims are only valid where authority has been issued by the 1. The a adverse weather conditions. b industrial disputes official or not. c failure of the public transport system including the road network and repair thereto. d other circumstances preventing access to 2. a decline cover if, in Our opinion, b decide on the most appropriate means of providing cover, although c settle any claim on a proportionate basis if d void the 3. 4. If the cost of 5. Administrator or their appointed engineer.Administrator will make reasonable attempts to obtain a suitable tradesman, provided that provision of service is not precluded byYour Home or otherwise making provision of cover impractical.We shall be entitled toYour Home or services have not been maintained in a safe or serviceable condition.We will take Your wishes into account whenever possible.You have any other insurance covering the same loss or damage.Service Agreement in its entirety if any misrepresentation or concealment of material facts is made by You or anyone acting on Your behalf.You will be responsible for any call out charges if having requested assistance You are not at Home when the tradesman arrives or a fault cannot be found with the Product.Your claim exceeds the cover provided by this Service Agreement, You will be required to pay any additional costs direct to the tradesman at the time they attend.We will arrange to supply and fit replacement parts or components where required and covered under Your Service Agreement. If You request any addition work or replacement parts, You will be responsible for the additional cost. We are not responsible for any inconvenience, loss or damage caused by delay in the supply of spare parts or components by manufacturers or their suppliers or agents. 6. In the event that the parts for a 7. If nbsp 8. If 9. Where 10. This if if Product are no longer available, or the Product is beyond economical repair, We will base Our settlement on the replacement cost of the same or similar model at the time of the breakdown.You or anyone else claiming under this Service Agreement makes a claim that is false or dishonest in any way, Your Service Agreement will not be valid and You will lose all benefits under this agreement.You move address then you must inform the Administrator in writing or by phone.We deem the Product to be beyond economical repair or make a financial settlement in lieu of the repair all benefits under this Service Agreement will cease.Service Agreement is automatically cancelledYou submit a claim knowing it to be false, fraudulent or a misrepresentation,We replace the Product following a valid claim. CANCELLATION We The Administrator may at any time cancel this document by sending 14 days notice to you at your last known address. hope You are happy with the cover this Service Agreement provides. However, if after reading this document, this Service Agreement does not meet with Your requirements, please return it to the Administrator within 14 days and We will arrange to cancel. nbsp nbsp OUR PROMISE OF SERVICE It is the intention to give You the best possible service but if You do have any questions or concerns about this Service Agreement or the handling of a claim You should contact the Managing Director of the Administrator. The contact details are The Managing Director, Corporate Support Solutions Ltd, Picktree Court, Picktree Lane, Chester le street, County Durham DH3 3SY. Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. DATA PROTECTION ACT 1998 Please note that any information provided to Us will be processed by Us and Our agents in compliance with the provisions of the Data Protection Act 1998, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties. nbsp nbsp We will confirm we have received your complaint with 5 working days and we will do our best to resolve the problem within 4 weeks. If we are unable to do so, we will let you know when you can expect the answer. If we do not resolve the problem with 8 weeks ndash or if you are dissatisfied with our final response, we will give you information about referring the matter to the Financial Ombudsman Service if this applies to you. FINANCIAL SERVICES COMPENSATION SCHEME LCD and plasma TV warranty Mechanical Electrical Breakdown Insurance
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